Refund Policy

5 Day Money Back Period

We provide a 5-day money back guarantee on all Web Hosting and Reseller Hosting packages with the following conditions:

• Refunds are limited to one per customer (i.e. multiple services dont qualify or multiple signups)
• Refunds exclude setup fee (Shared/Reseller Hosting $8.95, VPS Hosting $19.95)
• Refunds do not include cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
• cancellation request within 31 days of cancellation.
• Refunds are sent within 31 days of receiving the refund request.
• Refunds are not available for server-hosting
• Refunds are not available for VPS/Dedicated Hosting
• Refunds are not granted to accounts closed for TOS or AUP violations.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

Invoices

We charge invoices 19 (nine teen) days before they are due, we attempt a charge when the invoice is generated and when the invoice is due, by agreeing to our TOS you agree for us to charge your card To elaborate if you purchase 8/01/2023 for example your next generated invoice will be 8/19/2023 with a due date of 9/01/23 you do not have to pay the early invoice and can opt out if you pay the 8/19/2023 invoice your next due date will be 10/01/2023 with the next generated invoice being 9/19/2023 exactly 1 month from when you paid the early invoice

We do NOT provide extensions on invoices here at GoodLeaf.

All invoices should be paid on DUE DATE. We do have a 4 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Payment Disputes and Chargebacks

Filing a payment dispute or chargeback will result in immediate termination of all services associated with your account. This includes, but is not limited to, hosting, domains, and any related services.

If a dispute, chargeback, or reversal is filed through your bank, credit card company, or payment processor (including PayPal) for any charge made by GoodLeaf Hosting & Development LLC ("GoodLeaf"), the following actions will occur:

• All data on associated services will be permanently deleted within 24 hours
• No backups will be provided or retained
• Account and billing access will be immediately revoked
• Domain and DNS services (if applicable) will be suspended
• No refunds or credits will be issued for any remaining service periods
• Customer information will be submitted to FraudRecord and FraudLabs for fraud prevention purposes

If a charge that is deemed valid under GoodLeaf's Terms of Service or Acceptable Use Policy is disputed, the client agrees to pay an Administrative Fee of $350 in addition to the original amount of funds that were reclaimed. This fee will be pursued by Nexum Group Collections Inc. until payment is received in full.

GOVERNING LAW AND VENUE

Any billing concerns or disagreements must be reported to GoodLeaf's billing department within 30 days of the charge date. GoodLeaf is committed to resolving disputes promptly and fairly through direct communication.

1. If the customer brings any claim, suit, or action against GoodLeaf Hosting & Development, the customer agrees that such claim, suit, or action shall be brought exclusively in the state or federal courts located in Cape May County, New Jersey, and the customer hereby submits to personal jurisdiction in those courts.
2. If GoodLeaf Hosting & Development brings any claim, suit, or action to collect unpaid fees, charges, or other amounts owed by the customer, GoodLeaf may bring such claim, suit, or action exclusively in the state or federal courts located in Orlando, Orange County, Florida, and the customer consents to personal jurisdiction in those courts.
3. The parties agree that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information without waiving the rights established above.
4. If any provision of this section is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Fraud Prevention Notice

By filing a dispute or chargeback, you authorize GoodLeaf to share your information (including name, email address, IP address, and payment details) with FraudRecord, FraudLabs, and other relevant databases used for fraud prevention by hosting and payment providers.

By using our services, you acknowledge and agree to this dispute policy.

Please review our Terms of Service:

Terms of Service

And our Acceptable Use Policy:

Acceptable Use Policy