Refund Policy

5 Day Money Back Period

We provide a 5-day money back guarantee on all Web Hosting and Reseller Hosting packages with the following conditions:

• Refunds are limited to one per customer (i.e. multiple services dont qualify or multiple signups)
• Refunds exclude setup fee (Shared/Reseller Hosting $8.95, VPS Hosting $19.95)
• Refunds do not include cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
• cancellation request within 31 days of cancellation.
• Refunds are sent within 31 days of receiving the refund request.
• Refunds are not available for server-hosting
• Refunds are not available for VPS/Dedicated Hosting
• Refunds are not granted to accounts closed for TOS or AUP violations.

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

Invoices

We charge invoices 19 (nine teen) days before they are due, we attempt a charge when the invoice is generated and when the invoice is due, by agreeing to our TOS you agree for us to charge your card To elaborate if you purchase 8/01/2023 for example your next generated invoice will be 8/19/2023 with a due date of 9/01/23 you do not have to pay the early invoice and can opt out if you pay the 8/19/2023 invoice your next due date will be 10/01/2023 with the next generated invoice being 9/19/2023 exactly 1 month from when you paid the early invoice

We do NOT provide extensions on invoices here at GoodLeaf.

All invoices should be paid on DUE DATE. We do have a 4 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Payment Disputes and Chargebacks

IMPORTANT: Filing a payment dispute or chargeback will result in immediate termination of all services.

If you file a dispute, chargeback, or reversal through your bank, credit card company, or payment processor (such as PayPal) for any charges made by GoodLeaf, all services associated with your account will be immediately terminated without notice.

Upon termination due to a dispute:

• All data will be permanently deleted from our servers within 24 hours
• No backups will be provided or retained
• Account access will be immediately revoked
• Domain services will be suspended (if applicable)
• No refunds will be processed for any remaining service periods
• Customer information will be reported to FraudRecord and FraudLabs to protect other hosting providers from fraudulent activity

Fraud Prevention Notice: By filing a dispute or chargeback, your account information, including but not limited to name, email address, IP address, and payment details will be shared with FraudRecord and FraudLabs fraud prevention databases. This information may be used by other hosting providers and service companies to identify and prevent fraudulent transactions.

If you have concerns about a charge, please contact our billing department BEFORE filing a dispute. We are committed to resolving billing issues promptly and fairly through direct communication.

By using our services, you acknowledge and agree to this dispute policy.

Please review our Terms of Service:

Terms of Service

And our Acceptable Use Policy:

Acceptable Use Policy